Some Slack customers had been unable to entry the favored collaboration app on Tuesday.
The outage was first reported by Slack at 9:25 a.m. ET as many US employees returned to work following the President’s Day vacation weekend. 1000’s of Slack customers reported issues loading the app on DownDetector.com; the issues had not but been totally resolved by midday ET.
“Slack is just not loading for some customers,” the corporate had acknowledged at 10:23 a.m. ET on its service standing web page. “We’re persevering with to research the trigger and can present extra data as quickly because it’s accessible.”
At 12:07 p.m., Slack pointed to “indicators of enchancment. Please strive reloading Slack, and if not a cache reset. We’re nonetheless monitoring the scenario. We’ll affirm as soon as this challenge is totally resolved.”
For customers nonetheless having points as of about 1:45 p.m. ET, the corporate provided this recommendation: “We’re persevering with to see enhancements, however we nonetheless have some work to do. In case you’re nonetheless encountering any hassle, please reload Slack utilizing Command + Shift + R (Mac) or Ctrl + Shift + R (Home windows/Linux) or clear the app cache (Assist > Troubleshooting > Clear Cache and Restart on desktop, Preferences > Superior > Reset Cache on cell).”
The corporate lastly reported at 2:24 pm ET that operations had been again to regular.
Slack, which was acquired by Salesforce final yr for $27.7 billion, has extra 12 million each day lively customers. That is in accordance with its most lately launched stats from October 2019, so it is doubtless the quantity is significantly greater now.
Whereas Software program-as-a-Service (SaaS) distributors sometimes present excessive ranges of uptime, outages usually are not unusual. Slack was one in all quite a lot of SaaS distributors knocked offline final December as a consequence of an outage at cloud supplier Amazon Internet Companies’ US East 1 knowledge heart apparently associated to community gadget failure. Slack’s companies had been additionally disrupted final September as a DNS configuration change created points for some customers.
Slack didn’t instantly reply to questions looking for extra data on the reason for the outage and what number of customers have been affected.
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